Privacy Policy Statement
Your privacy and data security are important to us
Introduction to Our Policy
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
This policy outlines what data we collect, how we use it, and your rights regarding your personal information on xenoravellio.com.
Information We Collect
We collect data you provide directly and information gathered automatically through your use of our website and services.
Direct Information You Provide
- • Contact details such as name, email, and phone number
- • Enquiry details submitted via forms or email
- • Subscription information and billing details
- • Feedback or survey responses you choose to share
- • Any communication with our support team
Information Collected Automatically
- • Device type and browser information
- • IP address and approximate location
- • Usage patterns and site navigation
- • Referral source and time spent on pages
- • Interaction with site features and cookies
How We Use Your Information
Your data helps us operate our service, communicate with you, and improve your experience on xenoravellio.com.
- • To process your subscription and manage your account
- • To provide customer support and respond to enquiries
- • To send important updates or service changes
- • To analyse site usage and improve our platform
- • To comply with legal and regulatory obligations
- • To personalise content and user interactions
- • To maintain website security and prevent misuse
Our Commitment: We protect your data using industry-standard security measures and do not sell your personal information to third parties.
Data Sharing Policy
Data is only shared with trusted partners or providers necessary for service delivery and is never sold or used for unrelated purposes.
Service Providers
External providers may assist with billing, communications, or analytics but are required to protect your privacy.
Legal Obligations
We may share data when required to comply with Australian laws or legal processes.
Anonymous Usage Statistics
Usage data is aggregated and anonymised for reporting and improvement purposes.
Your Rights and Choices
You have the right to access, correct, or request deletion of your data, subject to applicable laws.
- • Request a copy of your personal data held by us
- • Ask for incorrect information to be corrected
- • Request deletion of your personal data
- • Obtain your data in a portable format
- • Object to certain types of data processing
- • Request limits on how your data is used
To exercise your rights, please contact our privacy team using the details below.
How We Protect Your Data
We use a combination of technical and organisational measures to keep your data secure and confidential.
Technical Safeguards
- • Secure server infrastructure and encryption
- • Regular vulnerability assessments
- • Access controls and authentication
- • Continuous monitoring for threats
Organisational Safeguards
- • Staff training on data protection
- • Strict confidentiality agreements
- • Data access limited by role
- • Routine data security audits
How Long We Keep Your Data
Personal data is retained only as long as needed to provide services, meet legal requirements, and fulfil legitimate business purposes.
- • Account details are kept while your subscription is active
- • Service usage data is periodically reviewed
- • Support communication is securely stored
- • Billing records are retained for compliance
- • Preferences are kept for relevant updates
Data no longer needed is deleted or anonymised promptly.
International Data Transfers
If data is transferred outside Australia, safeguards are in place to protect your privacy and comply with regulations.
- • Data transferred only as necessary
- • Agreements with trusted partners
- • Compliance with data protection laws
- • User rights respected at all times
Cookies and Tracking
We use cookies to enhance your experience and collect usage data. You can manage cookie preferences at any time.
Types of Cookies Used
- • Enable core website functions and security
- • Help us monitor and improve site performance
- • Remember your preferences and settings
- • Support enhanced features and usability
Adjust cookie preferences via your browser or contact us for assistance.
Changes to This Policy
We may update this policy from time to time. Changes will be posted here and take effect immediately.
- • Email notification for major changes
- • Notice posted on our website
- • Policy date updated for reference
- • Continued use is acceptance of changes
Review this policy regularly to stay informed.
Contact Our Privacy Team
For privacy questions or requests, please contact us at the details below.
xenoravellio
17 Gould Road, Herston, QLD 4006 Australia
Phone: +61295066006
Email: content@xenoravellio.com
Policy last updated August 20, 2025
Effective from August 20, 2025